RETURN AND COMPLAINT POLICY
Returns
- A customer who is a consumer may withdraw from the contract within 30 days of receiving the product.
- The product should be returned in an unaltered condition.
- The cost of returning the product is borne by the customer.
- Refunds are made within 14 days of receiving the return.
Complaints
In case of product defects, the customer may file a complaint. The complaint should include:
- order number,
- description of the problem,
- customer contact details.
Complaints should be directed to:
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